All items will be delivered by the United States Postal Service.
Unfortunately we are unable to accept orders from Alaska or Hawaii, or from any non-US location. International customers should visit either our UK or German website.
- All orders on this site will be charged in US dollars. All deliveries are subject to stock availability and authorization of your payment.
- Because we are shipping to the US from an international location, no state level sales tax will be applied.
- We can deliver your order to the billing address (for the card you use to pay for your order), or you can specify a workplace address at the checkout.
- Please note that a signature will be required on delivery of goods.
- You will receive a delivery confirmation by email, which will include your tracking number; you can track your order using this tracking number by following the instruction on the e-mail.
- We are committed to delivering items efficiently and on time. However, we are reliant on the courier company to do this. Should the courier company lose an item, you will be given the option of either receiving a replacement or a full refund.
To obtain your free returns label, please visit https://soletrader.returnsunlimited.com/. Please allow 7-14 business days for your refund to be processed.
We only offer refunds. If you wish to exchange your item for a different style or size, we suggest placing a new order for the required item either after or before you receive your refund.