Customer ServiceFAQ

I need help with my order. How do I contact you?

The easiest and quickest way to contact us is via the live chat button at the bottom right of the page. You'll be able to talk to one of our customer service representatives who will be able to assist with your query in real time. Live chat is available Monday to Friday 9am to 5pm. Alternatively, fill in the form on our contact us page, or email us at [email protected].

What payment methods do you accept?

We accept PayPal, VISA, Mastercard, Visa Debit, American Express, and Maestro. You're also able to Pay Later with Klarna or PayPal Credit. We do not accept any other cards, nor do we accept cheques or cash. For more information, visit our payment page.

Can I pay for my order using my gift card?

Yes, gift cards bought in-store or online can be used.

How can I cancel my order?

Providing your order has not yet been despatched, you can request to cancel your order from the order summary page within your account section. If you do not have an account, please email [email protected] as soon as possible, giving your name and order number and stating that you would like to cancel your order. See our full cancellation policy.

Why has my card been declined?

The most common cause for card failure is a mistype of your information. We recommend that you try placing your order again, ensuring that you enter your details correctly. If your card is still being declined we suggest contacting your bank to see why they have stopped your order. Please feel free to contact us if you need further assistance.

How do I return unwanted items?

Please visit our returns page.

What are UK non-standard postcodes?

Generally speaking, UK non-standard postcodes are those outside mainland Britain - for example, the Channel Islands, Isle of Man, and Northern Ireland. See our delivery page for delivery options and more information.

Do you offer student discount?

We offer 10% off online to students who are signed up to UNiDAYS. The discount is also available in-store, but does not apply to our Outlet stores. For more information please visit our UNiDAYS page.

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